1. Introduction
FocusLab Academic Coaching ("FocusLab," "we," "our," or "us") is committed to protecting the privacy of the students, parents, and mentors who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal information — name, email address, grade level, and school name provided when signing up or submitting a form.
- Account credentials — usernames and passwords for mentor and student portal accounts.
- Session data — notes, scheduling information, and progress records created during coaching sessions.
- Usage data — pages visited, time spent on site, and browser/device type collected automatically via standard web analytics.
3. How We Use Your Information
- To match students with appropriate mentors.
- To schedule and manage coaching sessions.
- To communicate updates, session reminders, and program information.
- To improve our website and services.
- To comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with service providers who assist us in operating our platform (such as Firebase/Google for data storage), solely to provide our services. We may also disclose information when required by law or to protect the safety of our users.
5. Children's Privacy (COPPA)
Our services are intended for students in grades 6–10 (approximately ages 11–16). We collect only the minimum information necessary to provide our services. For students under 13, we require parental or guardian consent before collecting personal information. Parents may review, update, or request deletion of their child's information by contacting us at focuslabacademiccoaching@gmail.com.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at focuslabacademiccoaching@gmail.com. We will respond to your request within a reasonable timeframe.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: focuslabacademiccoaching@gmail.com